Crowd-io: lsdeliberation: HP labs presentation on Crowdsource ...

Since I wasn't there to take note from my own presentation, here's the abstract of the position paper that Hamid and I submitted to Large Scale Deliberation and Idea Management workshop:

Enterprises need to continuously assess their business processes for opportunities for improvements and optimizations. Often, they hire external consulting firms to assist them in this task. This approach is costly, time-consuming, and does not guarantee an optimal result. This is because the results depend on the understanding of the existing business processes by the third party firm, and on their expertise and experiences. In this article, we propose a framework and methodology for opening up the job of business process re-design to a selected crowd with expertise in various aspects of process re-design including industrial domain experts, business process analysts and designers, and enable them to collaboratively design the new business process with the enterprise employees. This approach enables capturing the results from a diverse group of contributors, consolidating the results in one business process model and verifying the model for most common issues. Our approach relies on the wisdom of the crowd in every stage of the re-design process. We offer mechanisms for fostering the collaboration and cross-validation of results among various involved groups and the enterprise employees to ensure higher high quality results.

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